Privacy Policy
Last Updated: August 12, 2026
At Strong Roots Apothecary, we value your trust and are committed to protecting your personal information. This Privacy Policy explains what information we may collect, how we use it, and how it is handled when you shop with us.
Information We Collect
When you place an order, contact us, or use our website, we may collect information such as:
- Your name
- Email address
- Billing and shipping address
- Phone number
- Order and purchase information
- Information you provide when contacting us
- Basic website and device information collected through cookies or similar technologies
We collect only the information reasonably necessary to operate our store, fulfill orders, provide customer service, and improve your shopping experience.
Payments
Payments made through our website are processed through Stripe, our third-party payment processor.
Stripe handles payment information in accordance with its own privacy and security practices. Strong Roots Apothecary does not intentionally store your full credit or debit card number.
Big Cartel
Our online store is hosted through Big Cartel.
Big Cartel may process certain information necessary to operate the storefront, including information related to your order, checkout, website activity, and customer communications.
Big Cartel also uses cookies and similar technologies to support features such as shopping carts, checkout, forms, security, and website functionality.
How We Use Your Information
We may use your information to:
- Process and ship your order
- Send order and shipping updates
- Respond to questions or customer service requests
- Prevent fraud or unauthorized activity
- Maintain business and transaction records
- Improve our website and customer experience
- Send marketing communications if you choose to receive them
- Comply with applicable legal, tax, or regulatory requirements
How We Share Information
Strong Roots Apothecary does not sell or rent your personal information for money.
We may share information with trusted service providers only when reasonably necessary to operate our business, such as Big Cartel, Stripe, shipping providers, or other services used to fulfill orders and maintain our website.
We may also disclose information when required by law or when reasonably necessary to protect our business, customers, or website.
Cookies
Our website may use cookies and similar technologies to help the store function properly and understand how visitors use the site.
You may be able to manage or disable certain cookies through your browser settings. Please note that disabling some cookies may affect features such as your shopping cart or checkout.
Protecting Your Information
We take reasonable steps to protect the personal information entrusted to us and work with established service providers such as Big Cartel and Stripe to operate our online store and process transactions.
However, no website or electronic system can guarantee complete security.
Your Privacy Choices
You may contact us to ask questions about the personal information we maintain about you or to request access, correction, or deletion when applicable.
You may also unsubscribe from promotional emails at any time using the unsubscribe link provided in those messages.
Children's Privacy
Our website is intended for a general audience and is not directed toward children under the age of 13. We do not knowingly collect personal information directly from children under 13.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, or business practices.
Any updates will be posted on this page with a revised Last Updated date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Strong Roots Apothecary
Email: [email protected]
Website: strongrootsapothecary.com